Aside from the two options, there are other ways Dell can help provide support for your business. For example, if you have a question about access control solutions or general IT issues, their Local Technical Assistance Centers are ready to help you out! Dell NBD Support is an optional feature that provides remote troubleshooting tools, device management tools, and access to support engineers.
Dell Pro vs Dell NBD Support
The main difference between Dell Pro and Dell NBD Support is that Dell Pro Support is a service that provides 24/7 technical assistance for all your hardware and software needs. On the other hand, Dell Networking Business Deployment Services (or Dell NBD) Support is an optional feature that offers remote troubleshooting and device management tools to help you with your business or home network.
Dell Pro is a more comprehensive option. It offers faster response times, better quality support, access to online tools and is more expensive than Dell NBD. Dell Pro is an option that is more comprehensive and offers faster response times, better quality support, and access to online tools. It is also more expensive than Dell NBD.
Dell NBD Support is an upgrade to Dell Pro Support. With Dell NBD Support, you have access to remote troubleshooting and device management tools. It’s also available for a set fee, rather than on an hourly rate like Dell Pro Support. Dell NBD support also includes priority contact with engineers and technical staff at no additional cost if it’s after hours or on weekends when they’re not working, six months of warranty coverage, remote monitoring of your devices, and scheduled maintenance services.
Comparison Table Between Dell Pro and Dell NBD Support
| Parameters of Comparison | Dell Pro Support | Dell NBD Support |
| Type | It is a line of high-performance and well-made products that are designed to meet the needs of businesses and advanced users. | It is a one-time service that only works with one system at a time, Dell Pro is an ongoing service that supports up to five systems at a time. |
| Pricing | High Prices | Offering a much lower price than Dell Pro |
| Time | Offers remote troubleshooting tools and very fastly | Usually takes two to four weeks to deliver your product when you order it online and no remoteness |
| Services | Free Tech Support, Phone Support, Live Chat, Email Support, and Live Chat | A shorter list of services |
| Availability | They are not available at your local Dell Store. | You can find it at your local Dell Store, such as the XPS 13, Inspiron 13 7000, and XPS 15. |
What is Dell Pro Support?
Dell Pro Support, when paired with the Premier Onsite Service option, can provide you with 24/7 access to services like remote troubleshooting and device management tools to help you with your business or home network. Dell Pro is a higher-end line of products that are designed to meet the needs of businesses and advanced users. In addition to providing more features and options than the standard Dell offerings, Dell Pro products are often available at a fraction of the price.
Dell Pro Support is an important tool for businesses of all sizes. When it’s offered as part of the Premier Onsite Service, Dell Pro Support has made it even more valuable to business customers by providing them with access to a team of technicians who will take care of any issue no matter what time of day it is is happening.
What is Dell NBD support?
Dell Networking Business Deployment Services (or Dell NBD) is an optional feature that offers remote troubleshooting and device management tools to help you with your business or home network. Dell NBD support offers remote troubleshooting and device management tools to help small businesses or home office networks get up and running quickly without having to spend money on expensive in-person visits or phone calls.
Dell NBD also provides users with a single point of contact for their IT needs. This service is available for the following products: Dell PowerEdge Servers, Dell PowerVault Storage Arrays, Dell NetApp FAS4000 Series – 4-bay SANs, Dell EqualLogic PS Series System, Dell Networking Switch 8300 Series, Dell Wyse Thin Clients.
Main Differences Between Dell Pro and Dell NBD Support
- Dell Pro Support is a 24/7 support option with on-site technicians, while Dell Networking Business Deployment Services (or Dell NBD) Support is a remote management service.
- Dell Pro provides on-site support with on-site technicians who will come to your business or home to fix any hardware and software problems you might have. Dell NBD only provides an option for remote troubleshooting, but not on-site service.
- Dell Pro support is available for all of your hardware, software, and services, including servers, desktops, and even tablets. Dell NBD supports only servers at this time.
- Dell Pro can be scheduled up to one month in advance, whereas Dell NBD does not require scheduling as it is a dynamic service that comes into effect when an issue arises.
- Dell Pro Support offers the most comprehensive set of services than Dell NBD Support.
Conclusion
Dell provides two types of support for its computers: Dell Pro and Dell NBD. Dell Pro is a more comprehensive option that offers faster response times, better quality support, and access to online tools. Dell Pro is also a more expensive option than Dell NBD.
The pricing difference between these two services can be substantial depending on how much you need the help of tech support. If you think that you might benefit from some system setup or configuration help for your office or home network, then consider upgrading to Dell NBD support. You’ll be able to schedule maintenance services so the team can keep your systems up-to-date without having to call them in the middle of their day.
References
- https://www.sciencedirect.com/science/article/pii/0370269396000469
- https://heinonline.org/hol-cgi-bin/get_pdf.cgi?handle=hein.journals/abaj86§ion=178