We have been living in the age of digital era from the beginning of the 21st century. The world has been on the path of becoming a global village. The online digital platform emerged as a binding force throughout the world. We are now moving to the online digital platform. Like, customers are looking to purchase products online, whereas sellers are also shifting online. Online shopping is now a new trend. In the field of e-commerce, Amazon and eBay are the two famous platforms for online shopping.
Amazon vs eBay
The main difference between Amazon and eBay is that product available on Amazon is brand new. On eBay, available product can be old (auctioned). Amazon follows the fixed price strategy for products. On eBay, price is decided through bidding. Amazon has higher customer richness as compared to eBay.
Amazon is an online retail shop that focus on buyers. It provides security from online fraud. Return/exchange facility is available on Amazon. In case of delivery of faulty products. Amazon provides goods directly to the customer. Here available products are either from their own brands or from third-party sellers.
eBay is an online platform. Here bidding for products is done. Buyers visit the platform and search for the product. After finalizing the product, buyers bid on items through individual auctions. eBay doesn’t provide the option of return/exchange of products. Like Amazon, it isn’t safe from fraud. There is no role of eBay in the buying or selling of products. It is just a platform that connects buyers and sellers.
Comparison Table Between Amazon And eBay
| Parameters of Comparison | Amazon | eBay |
| Nature of the platform | It is a type of online retail shop. | It is a type of online bidding house. |
| Pricing Strategy | Fixed price | Depend on bidding |
| Cost of product | Generally high | Low cost as available products are used one’s. |
| Replacement of products | Available | Not available |
| Customer richness | Higher | Relatively lower than the Amazon |
| Available Products | Brand new | Old stuffs |
What is Amazon?
Amazon, an online shopping site. The founder of Amazon is Jeff Bezos.The headquarters of Amazon is in Seattle, USA. It is oriented towards the buyers. It provides a lot of convenience to the people like you no longer need to anywhere to buy/sell products. Amazon is like a regular store in an online mode with equivalent or discounted price. Warranty facilities for products are also available. Here a lot of products are available from different different ranges ranging from very low cost to high cost. It works on the satisfaction of its users. Here replacement facilities for products are available because if you not satisfy with goods then you can easily replace it. In recent days, there is an increase in online fraud. But, Amazon ensures the safety of their users. It makes online shopping easier. Now, no need to be in the queue to buy products. Now shopping is at the doorstep. It is now the need of the people.
It also provides an opportunity to grow business online. As it has a larger marketplace. Here sellers can enlist their products. It also provides a facility that allows sellers to ship their products to a local warehouse. Now, even a small shopkeeper sells products globally. They can earn profit.
What is eBay?
It is an online shopping platform. This platform is known for it’s auction and consumer to consumer sale. The founder of eBay is Pierre Omidyar. The headquarters of eBay is San Jose, California, USA. It is oriented towards the sellers. As it sells nothing on its own. Here people go to buy and sell their products/stuffs. Unlike amazon, it is a platform for auctioning products. Now no need to go anywhere for bidding. Many people can’t afford new products. So, from here they can buy old stuffs as per the need.
The products available here are mostly old. But the items are relatively worth it as per the price. There are no such warranty/discount facilities are available. Here, there is no interaction with websites, two people meet online as per the need. So in case of fraud, eBay is not responsible and is not bound to compensate you. But here a review facility is available. The fraud issue has plagued eBay. As scammers pretend to sell their products but after getting payment they disappear. So to minimise this issue, there is a review facility available, where each party has freedom to give feedback about their experience. It helps to find reliable and trustworthy sellers.
Products sold here are old with low cost(half the cost of new one). So here you can’t expect a new product.
Ebay enables sellers to display all their products in one place. However, eBay charges a small amount from sellers on every enlisted product.
Main Differences Between Amazon and eBay
- Amazon is like an online mall where everything is available. eBay like online bidding house, where you have to select product and to decide price by bidding.
- Amazon focuses on buyers but eBay focuses on sellers.
- Amazon follows the fix price mechanism but there is no fix price mechanism in eBay.
- Amazon covers a larger marketplace but eBay covers relatively less marketplace.
- Amazon provides an option of exchange in case of delivery of faulty products. But no such facility is available on eBay.
- Amazon is free from online fraud but there is a possibility of fraud on eBay.
Conclusion
Both the websites are good and performing a major role in e-commerce industry. People make purchases daily from all over the world. But, there is a trend of increase in selling of private data of customers. So the need of the hour is to protect the privacy of individual and build a trust among the customers to expand the business. Platform like eBay should introduce a new mechanism to check the incident of online fraud and to make website user friendly.
References
- https://www.igi-global.com/chapter/comparative-analysis-ebay-amazon/24240
- https://books.google.com/books?hl=en&lr=&id=NdgUDAAAQBAJ&oi=fnd&pg=PA155&dq=+Amazon+And+eBay+&ots=vdO6aJd0CI&sig=yESBk1mlDyck-SwHAeF0wXkzclo