Business modules generally incorporate a standard operating procedure for handling customer queries. Two types of calling methods include BPO and call center. They can be used by small as well as vast ventures, based on the motive of communication. In case the telephonic work is not computerized, they become even more important. Both can be used for a variety of online or offline functions.
BPO relies mainly on “back office operation” and “front office operations”. On the other hand, call centers require both types of operations for the successful resolution of customer queries. The position of a particular business depends considerably on how well the clients and customers are treated.
References
- https://www.taylorfrancis.com/books/mono/10.1201/9781482280623/call-center-handbook-keith-dawson
- https://www.emerald.com/insight/content/doi/10.1108/08858620110400205/full/html