Dell is one of the largest computer manufactures in the market. With a market capitalization of $72.60 Billion, it is a giant in the tech world. Dell provides computer and software solutions to countries around the world and is known for its widespread presence. Consequently, it also has one of the largest technical support groups among the tech companies.
Dell ProSupport vs Dell Prosupport Plus
The main difference between Dell ProSupport and ProSupport Plus is that accidental damage is covered in the ProSupport Plus package, whereas this feature is not provided with ProSupport Package. Accidental Damage Protection is very beneficial for laptops, as a lot of the repair and service charges are covered in this package.
Dell ProSupport is the basic services and warranty package offered by Dell. It is the standard package of warranty and is offered with the purchase of a Dell product. Services such as 24/7 technical support, hardware checks, on-site technicians are included in this package. The delivery of services is quick and support is dispatched within a single business day.
Dell ProSupport Plus is an upgrade over the standard ProSupport package. It is a more expensive package and thus the services provided are also better. It includes the same set of services as the regular package, but other features such as Accidental Damage are also added to this warranty pack.
Comparison Table Between Dell ProSupport and Dell Prosupport Plus
| Parameters of Comparison | Dell ProSupport | Dell ProSupport Plus |
| Definition | Dell ProSupport is the standard warranty pack provided by Dell. It is offered with the purchase of Dell products. | Dell ProSupport Plus is an upgrade over the regular package. It provides more services over the regular package, along with better service quality. |
| Accidental Damage | Accidental damage protection is not included in this package | Accidental damage protection is included in this package |
| Service Charge | Dell Prosupport is charged at the standard warranty rate | Dell ProSupport Plus is slightly more expensive than ProSupport |
| Hardware Services | Failed hardware is not returned to the customer and is collected during maintenance by the technician | Customers have the option of collecting failed hardware after the maintenance or returning it to the company |
| Benefits | This package is more suited to individual customers as it provides general service options to products purchased from Dell | This package is more suited to companies and organizations that rely on large servers which require constant maintenance and service |
What is Dell ProSupport?
ProSupport is the standard warranty package offered by Dell. It is the most basic service warranty package which is provided on the purchase of any Dell products. It includes all the service features that Dell provides to its customers. Some of the features included in the package are 24/7 technical support, maintenance services, and software and hardware assistance.
These services are also provided with quick delivery. Technical support is available 24 hours a day, 7 days a week. Once the service request is placed, dispatch of the technicians is done with one business day. This is one of the most remarkable features of the package. Another feature that is included in this package is software and hardware assistance. This feature provides technical help while installing new hardware or software to the existing Dell setup.
This is a great feature if you are upgrading your existing computer setup and you want to keep the warranty after the upgrade. This also provides for different options while improving the performance and stability of the system, as there are numerous ways in which the computer system can be upgraded. Maximizing workload availability with automated support while maintaining the security of the products and services is one of the main aspects of this warranty package.
What is Dell ProSupport Plus?
ProSupport Plus is an upgrade over the standard Prosupport warranty package offered by Dell. It includes more features over the regular warranty features offered by Dell and it covers more damages than the regular warranty package. The package is created keeping in mind the constantly changing environment in the business and technology world.
Hence the features included in the ProSupport Plus are more suited to organizations and enterprises that rely on heavy computing solutions to counter their workload. Consequently, the package is offered with the purchase of high-end Dell products or higher quantity orders. One of the most important features included in the package is Accidental Damage Protection.
This feature provides a protection warranty to computers and other pieces of equipment against accidental damage. This is especially beneficial for laptops as it provides well-rounded coverage. Thus the package is more suited to bigger clients and corporations than individuals, as more technological support is needed in organizations and companies than in individual workstations.
Either way, the package allows or adoption of more complex technologies to improve the performance and stability of workstations and servers, without hampering the protection and security of the system at a high rate of delivery, while maintaining a service warranty.
Main Differences Between Dell ProSupport and Dell ProSupport Plus
- Dell ProSupport is the standard warranty package provided by Dell. Dell ProSupport Plus is the upgraded warranty package which is offered with high-end products and high quantity services.
- Accidental Damage Protection is not included in the ProSupport package. Accidental Damage protection is one of the key aspects of ProSupport Plus.
- Dell ProSupport is charged at standard warranty rate. ProSupport Plus is slightly more expensive than ProSupport.
- Failed hardware is not returned to customers in ProSupport and is collected by the company during maintenance. Customers have the liberty to keep failed hardware to themselves instead of returning to the company in ProSupport Plus.
- ProSupport is more suited to individual customers than lrge companies as the features included are more tailored towards individuals. ProSupport Plus is more suited to large corporations and companies than individual customers.
Conclusion
Dell is one of the biggest computer solutions providers in the market. It caters to large clients as well as individual customers around the world and has a huge market capitalization. Consequently, the technical support division of Dell is large and it offers custom services to both large clients as well as individual buyers.
Both ProSupport and ProSupport Plus are excellent service warranty packages offered by Dell and they include features that provide great technical support coverage. It depends on the buyer as to what types of features they want and consequently, they can choose either of the packages to cover their needs.
References
- https://www.uml.edu/docs/CL16-GN-0044%20vLabs%20Project%20Request%20for%20Proposal_tcm18-228185.pdf
- https://apps.dtic.mil/sti/citations/AD1001077
- https://www.uml.edu/docs/CL16-GN-0044%20vLabs%20Project%20Request%20for%20Proposal_tcm18-228185.pdf
- https://onlinelibrary.wiley.com/doi/abs/10.1002/sdr.1587