Insurance companies provide various services to its customer, which helps in one or other ways. They have all the coverage and offers. While some have better rates, others have different coverages and customer services.
Such two popular insurance companies in the United States are Liberty Mutual Home Insurance and Geico. Based on their coverages, and rates they are being rated by the customers.
Geico vs Liberty Mutual Home Insurance
The main difference between Geico and Liberty Mutual Home Insurance is that they both offer different types of coverage and offers to customers. Geico covers only liability coverage in some states. Liberty Mutual home insurance offers good services such as 24 hours road assistance, non-standard car insurance for those having high risks than normals, home insurances, and many more.
Headquartered in Chevy Chase, Maryland, and was founded by David Lloyd George. Geico is more popular than Grange Insurance and has been around for 80 years. It is a bit expensive than Grange and has limited liability coverages in the states. Geico is highly rated for its offers and its auto insurance services. \\
Liberty Mutual Home Insurance is headquartered in Boston, Massachusetts, United States is an insurance company that is the fourth largest in the US and has a branch in 29 countries. Founded in 1912, they offer many services and discounts for their valued customers. They are slightly expensive than Geico and provides various insurance such as for cars and houses.
Comparison Table Between Geico and Liberty Mutual Home Insurance
| Parameters of Comparison | Geico | Liberty Mutual Home Insurance |
| Roadside assistance | A mobile app of Geico can be used for Geico roadside emergency service that will help in towing the car, help if you have a dead battery or flat tire. | Offering 24-hour service, Liberty offers services like fuel delivery, repair facility, unlocking vehicle doors, jump starts, etc. |
| Customer experience | Geico has better customer shopping experiences, better claim satisfaction, and better rental experiences. | Liberty Insurance has more customer complaints, offers below-average claims satisfaction and call center experience. |
| About them | Headquartered in Chevy Chase, Maryland, doesn’t rely on independent agents and follow direct-to-customer sales model to provide superior services to their customers. | Headquartered in Boston, the United States, Liberty mutual insurance provides drivers with many discounts and services which they can customize. The customization allows them to pay only for what they need. |
| Additional discounts | Provides discount for federal employees, on vehicles with daytime running lights. | Provides many discounts such as discounts for new Teen, good payers, newly independents, etc. Offering some benefits like accident forgiveness, liberty also allows the drivers to lock in their rate. |
| Customer services | With a Customer portal, chat function on the website, and mobile app, Geico has 24/7 customer service for any insurance question. | With only a portal and mobile app, Liberty insurance has limited hours for policy and sales questions but also a 24/7 claims line. |
What is Geico?
Geico is a retail insurance company founded in 1936. It offers car insurance with other insurances like flood, identity, overseas, motorcycle, general liability, commercial auto insurances, etc. They are much more popular than Grange insurance and have a wide range of offers and services. The liability service provided by Geico is limited in some states.
Even if the vehicle doesn’t have collision coverage, they can still get the vehicle fixed. They are offering services in more than 18,000 locations in the US. They have little high prices, but they also have some rates which have more coverage at less cost. They depend on locations to locations. It is the Second-largest private passenger auto insurer in the US. It has more than 40,000 associates and has 17 major offices around the country.
What is Liberty Mutual Home Insurance?
Founded in 1912, Liberty mutual insurance is the fourth-largest insurance company in the US. It serves in 29 countries and has known for its best coverages, values, services, and costs. They have a customer portal and app where customers can get a service for their claims and further information. They have limited customer support services, but the claims line is available 24/7.
They are a bit expensive than Geico and provides many additional discounts to the drivers. Drivers can avail of discounts if they buy the insurance online, and also, they get the benefit to customize the plan to pay only for what they want. Also, some additional benefits like road assistance services are also given by them.
Main Differences Between Geico and Liberty Mutual Home Insurance
- Geico offers road assistance through mobile app service where you can request for service, and they will assist then in any kins of Emergency Roadside services whereas Liberty insurance provides 24-hour services for the car services such as repair facility, fuel delivery, unlocking of the car, etc.
- Geico has additional discounts for federal employees and also policy features of accident forgiveness, whereas Liberty provides additional discounts to newly teens, newly independents, and benefits like accident forgiveness. Also, the ‘Buy Online Now’ option for drivers qualifies them for additional discounts.
- Geico provides exceptional services along with superior coverage for customers using their direct-to-customer sales model, whereas Liberty has limited hours for sales and policy questions.
- Geico has a mobile app, chat support function on the website where customers can chat for their services, and also a customer portal, whereas Liberty Insurance has only an online portal and app for customers.
- Geico has better customer shopping experiences, better claim satisfaction, and better rental experiences, whereas Liberty Mutual insurance has below-average customer satisfaction for claims and shopping experiences.
Conclusion
Both these Insurance companies have great offers, prices, and discounts. One should take all the factors into accounts when choosing an insurance company. Liberty allows many types of additional discounts for customers, whereas Geico qualifies for its best customer services and claims satisfaction. Both are good in one or another way. So, Both can be chosen depending on the needs and situations.
When it comes to insurance, we mainly look for the discount and profits as well, can get from the companies and also the ease with which they are covering all the related things. Both these insurances have online portals and communities that can help in the process and satisfies customer services.
References
- https://www.sciencedirect.com/science/article/pii/S014861959900003X
- https://opus.govst.edu/capstones/275/